Khushipaws

Your favourite Pet Shop

Delivery only in Hyderabad, Mumbai and Pondicherry

Cancellation and Refund Policy

At KushiPaws, we prioritize customer satisfaction and ensure that our customers have a seamless shopping experience. Below are the guidelines for cancellations and refunds:

Order Cancellations:

  • Order Cancellations:

    • Orders can be canceled within 24 hours of placing the order without any charges. After 24 hours, if the order has been processed or shipped, cancellation will not be possible.
    • To request a cancellation, please contact us immediately at [contact@kushipaws.com] or call us at +91 74061 07661.
  • Refunds:

    • If you are not completely satisfied with your purchase, you may request a refund within 7 days of receiving the product.
    • Refunds are applicable only for items that are unused, in their original packaging, and in a resalable condition.
    • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days and the amount will be credited back to your original payment method.
    • Shipping fees, if applicable, are non-refundable unless the product is defective or we made an error with your order.
  • Exchanges:

    • If you need to exchange an item for a different size or variant, contact us within 7 days of receipt, and we will be happy to assist, subject to product availability.
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