Cancellation and Refund Policy
At KushiPaws, we prioritize customer satisfaction and ensure that our customers have a seamless shopping experience. Below are the guidelines for cancellations and refunds:
Order Cancellations:
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Order Cancellations:
- Orders can be canceled within 24 hours of placing the order without any charges. After 24 hours, if the order has been processed or shipped, cancellation will not be possible.
- To request a cancellation, please contact us immediately at [contact@kushipaws.com] or call us at +91 74061 07661.
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Refunds:
- If you are not completely satisfied with your purchase, you may request a refund within 7 days of receiving the product.
- Refunds are applicable only for items that are unused, in their original packaging, and in a resalable condition.
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days and the amount will be credited back to your original payment method.
- Shipping fees, if applicable, are non-refundable unless the product is defective or we made an error with your order.
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Exchanges:
- If you need to exchange an item for a different size or variant, contact us within 7 days of receipt, and we will be happy to assist, subject to product availability.